Last updated: 1 September 2026
Operator: People Building Ltd Company number: 06969239 Address: 15 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS, United Kingdom Email: info@peoplebuilding.co.uk ICO registration: Z2203181
1. General contact
For Tupolis support, technical issues, complaints, privacy/data requests, accessibility concerns, security reports, practitioner forum reports and future AI concerns contact info@peoplebuilding.co.uk.
Normal administrative hours are Monday to Thursday, 9:00am to 6:00pm UK time, excluding public holidays and notified closures. Messages are not continuously monitored and those hours do not guarantee same-day response.
2. Emergencies and safeguarding
Tupolis, its forums, email and future AI are not emergency services or continuously monitored safeguarding-reporting systems. In immediate UK danger call 999 or use an appropriate emergency service; outside the UK use local emergency routes. If a safeguarding concern actually reaches People Building personnel, it may be handled under applicable safeguarding procedures.
3. Technical support
Helpful information includes the account email, programme/area, what happened, device/browser, error message and a safe screenshot. Never send passwords, security codes, full payment-card details or unnecessary confidential/sensitive information.
4. Complaints
Use subject Tupolis Complaint where possible. Explain what happened, relevant dates/area, what outcome is sought and enough information to investigate. Complaints may concern access, functionality, privacy, accessibility, practitioner areas, content, administration or future AI.
A complaint about professional/therapy/practitioner services may need to be routed under a separate professional, franchise, licence, safeguarding or complaints procedure.
5. Data requests
Use subject Tupolis Data Request where possible for access, correction, deletion, restriction, objection, portability or consent matters. Legal terminology is not required. Identity verification will be proportionate. Standard SARs are normally handled within one month subject to lawful extensions/pauses.
6. Children
Parents/guardians may raise matters for children, but the child's own rights, age/understanding, confidentiality, parental responsibility and safeguarding remain relevant.
7. Security
Use subject Tupolis Security for suspected unauthorised access, data exposure, phishing or vulnerabilities. Do not exploit or publicly disclose a vulnerability in order to prove it exists.
8. Accessibility
Use subject Tupolis Accessibility and describe the page/feature/barrier and helpful adjustment where possible. Medical proof is not required merely to report a barrier.
9. AI
When AI exists, safety issues may use subject Tupolis AI Safety. A report does not mean emergency assistance or immediate human monitoring has been triggered.
10. Intellectual property/community reports
Use Tupolis Intellectual Property or Tupolis Community as appropriate, identifying the material/location without unnecessarily reproducing confidential information.
11. Data-protection complaints
A person may complain to the Information Commissioner's Office where applicable. Contacting People Building first does not remove that right.
12. Records
People Building may retain proportionate records of enquiries, complaints, security/privacy matters and actions for administration, accountability, safeguarding, disputes, security and legal obligations.