Last updated: 3 September 2026

Operator: People Building Ltd Company number: 06969239 Address: 15 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS, United Kingdom Email: info@peoplebuilding.co.uk ICO registration: Z2203181

1. Scope

This notice explains what happens when a Tupolis account is closed or deletion is requested, and distinguishes ordinary Tupolis learning data from separate People Building professional/safeguarding records.

2. Requesting deletion

You can request deletion from your Tupolis Profile. We email the account holder to confirm before removing access. For child accounts, a parent or guardian must confirm.

You can also contact info@peoplebuilding.co.uk with the subject Tupolis Data Request. We may verify identity proportionately before acting.

3. Account closure versus deletion

Closing access may disable login and remove profile access but does not necessarily mean every record disappears immediately from every system or backup.

4. Retention principles

There is no universal seven- or eight-year period for all Tupolis data. Retention depends on purpose, legal obligations, disputes, security, certification/training requirements and other legitimate reasons.

For separate therapy/coaching consultation records held by People Building practitioners outside ordinary Tupolis learning data, People Building's organisational rules currently include:

• Adults: consultation records retained for five years from the date of the final session, unless a practitioner's own insurer requires longer and that longer period applies to their own records.
• Children: child consultation records retained until five years after the child's 18th birthday (until age 23), or until age 24 where a child-protection case applies.

These professional-record periods do not automatically apply to ordinary Tupolis course activity, progress logs, comments or forum posts unless that information forms part of a separately governed professional record.

5. Account and learning data

Account information, progress, completed modules, quizzes and assessments may be retained while the account/programme is active and afterwards where reasonably necessary, then deleted or anonymised according to the retention schedule.

6. Training/certification records

Evidence of qualifications, attendance or certification may need to be retained separately from the ordinary Tupolis account where appropriate.

7. Comments and forum content

After account deletion, contributions may be deleted, anonymised, attributed to a deleted user or retained where necessary to preserve legitimate discussion/context. The approach must be consistent and documented.

8. Practitioner resources

Practitioner contributions/uploads may have different treatment depending on ownership, forum context and ongoing legitimate need.

9. Technical/security logs

Logs are generally retained for limited periods appropriate to security, troubleshooting and legal requirements.

10. Separate professional records

Therapy/coaching/client records held outside ordinary Tupolis learning data are separately governed. Some child professional records may be retained to age 21 where that is People Building's applicable record-retention position. Safeguarding records may be retained for up to 26 years or another appropriate period depending on the circumstances/requirements. These periods must not be automatically applied to ordinary course activity.

11. Complaints, disputes and claims

Relevant records may be retained where reasonably necessary for complaints, safeguarding, legal obligations or the establishment/exercise/defence of claims.

12. Right to erasure

The right to deletion is not absolute. We may lawfully retain information where an exception or another lawful requirement applies. We should explain material retained information where appropriate.

13. Anonymisation

Information treated as anonymised must genuinely be beyond reasonable identification, not merely have a name removed.

14. Backups

Deleted data may remain temporarily in protected backups until the normal backup cycle expires. It should not be routinely restored to active use after deletion without consideration.

15. Third parties

Deletion from Tupolis does not automatically delete information held independently by Google/YouTube, payment providers or other independent controllers.

16. Future AI

Before persistent AI conversation history is introduced, a specific retention/deletion design must be approved and notices updated.

17. Other agreements

Deleting a Tupolis account does not automatically cancel another programme, practitioner, licence, franchise or payment agreement.